1) VISIT OUR RETURNS PORTAL BY clicking HERE
2) Provide your order number and ZIP code (or start with an email)
3) Include the invoice in the box and drop it off at any U.S. Post Office
• If you would like the same item but different size, please select EXCHANGE and follow instructions (your new order will ship right away)
• If you would like a different style/item/color, please select RETURN, and you will receive PMNYC Instant Credit (like a gift card) to buy any new item right away (your new order will ship right away)
• If you would like a refund, please select RETURN, and while you will receive PMNYC Instant Credit, you don't have to use it. We will process your refund as usual, once we receive the package
*Please note that exchange and repurchase orders (orders placed with PMNYC Instant Credit) can be returned only for a refund.
It’s as easy as that! We will notify you once the package is received, and process your request right away. Usually takes no more than a few days once the package is received, and we'll keep you posted along the way.
