FAQ
Questions (and Answers!)
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Peter Manning is an online apparel company based in the Flatiron District of Manhattan in New York City, which designs and develops clothing for the 'not-so-tall' guy. We offer fresh looks in more modest sizes, with a focus on pants with shorter inseams; shirts with proper sleeve and body length; and jackets that don't wear like a tent!
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Traditional companies don't make clothes for the short guy. We have trouble finding shirts that don't hang to our knees and pants that don't bunch up at our ankles. Proper-fitting clothes make you look great; and when you look great, you feel great.
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Although sculpting the perfect suit can be fun, going to the tailor is a pain, especially when you have to alter all of your shirts, pants, and jackets just to find a basic fit. Additionally, tailoring is expensive, and the results aren't always worth the price! Tailors can shorten hems, but they cannot change proportional details like pockets and collar sizes. Stop spending so much at the tailor and find the perfect fit at Peter Manning!
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The Tailor Tax is the extra amount us shorter guys have to pay to fix up our clothes after we've bought them. Think of it as a second, more punishing sales tax!
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Proper-fitting clothes should fit as close to the body as is comfortable. Excess fabric in general isn't flattering on our bodies. Pants shouldn't stack at your ankles, shirts shouldn't hang to your knees and jackets shouldn't fit like tents! But details are important too, like proportionally-sized collars and pockets, as well the placement of things like chest pockets and buttons. These have to be taken into account when designing a proper fit for our guys. Also, proper-fitting clothes can take some getting used to, if you've been wearing ill-fitting, baggy stuff all your life.
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We define 'not-so-tall' as anyone under the average U.S. height of 5'9", which represents about 40% of the population, or over 40 million men in the U.S. alone. But body type matters too, as some guys just have shorter legs, arms or torsos. We have lots of taller guys with shorter legs, who love our shorter inseams!
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In order to truly address our customer, we had to move away from traditional sizing (S, M, L etc). Those sizes in the market don’t address the needs of our guys (and every brand is different), so we created a proprietary sizing system designed for our target market. We based our sizing (1, 2, 3, 4, 2X, 4X and 4XL) on height, weight and body type.
We have developed a size calculator and after answering a few simple questions we can figure out all of this for you. You can find size calculator on every product page.
If you find that the size calculator didn't work well for you, we recommend contracting our Fit Specialists at [email protected] with your measurements and what went wrong so we can personally assist!
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Yes, shipping on domestic orders is always free. It usually takes 1-5 business days for delivery once the order has been shipped. We recommend using our Shipping Calculator for a better estimate, you can find it on every product page.
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Yes! Orders placed with same-day shipping method before 1 p. m. will be delivered by 6 p. m. Orders placed after 1 p. m. or on weekends, will be delivered the next business day. We are covering most of Manhattan and Downtown Brooklyn, rates starting at $15.
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We do! We unfortunately cannot offer free shipping on international orders at this time, but we're always working to secure the best rates for our customers.
We offer several shipping options for international orders. Most of our customers use UPS DUTY and TAX INCLUDED, which means no more surprise charges at delivery!* The order total presented will be the exact amount that you will be billed by UPS. There will never be any additional costs billed upon delivery. Rates and transit time are displayed on checkout.
*Please note that you have to checkout with shipping option that has DUTY and TAX INCLUDED to take advantage of this service.
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Yes, domestic returns and exchanges are both free and easy! They can be processed right here on our website, where you can also print a free shipping label. See the Return/Exchange link at the bottom of the page or click HERE.
Please note we are unfortunately unable to provide free shipping labels for addresses outside the U.S., so international customers are responsible for their own return shipping.
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You can return and exchange items within 30 days of original purchase at no cost! We gladly accept returns of unworn, unwashed, undamaged item(s) for a full refund or exchange. Items marked as ‘Final Sale’ are deeply discounted and therefore non-returnable.
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Go to the Return/Exchange link at the bottom of the page (or click HERE), and it will take you to our returns portal. You can enter your order number there and begin the return process.
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You can email us anytime at support@petermanningnyc.com or call us at 1-800-564-1227 to speak with a fit specialist. If we can't answer, we'll get back to you within 24 hours, but typically much sooner.
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Yes, when your order ships you'll receive an email with a tracking #. Just click on that to find out where your package is on its journey.
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We try to offer as much as possible for our guys, which makes it challenging to keep everything in stock all the time. We're doing our best, but we apologize for any stock-outs. For most products, you can choose to be notified when your size or style is back in stock - just click the 'Email me when available' link on the product page and enter your email address. If you're on our newsletter list, you will be notified of all arrivals, both new and existing products. Always feel free to call or email and ask us!
More FAQ
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Just enter your email address on our website or in the pop-up, and you'll receive an email confirming the address and providing you with a promo code for 15% off your first order.
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Our fit specialists are here to help! By phone, we are available between 11am and 6pm ET Monday through Friday. By email, we are usually available around the clock. Well, we do sleep, but we will certainly get back to you within 24 hours, and typically much sooner.
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Of course! Just call 1-800-564-1227 between 11am and 6pm ET Monday through Friday.
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A Fit Shop is a place where all of our products are available for you to try and to buy. Fit specialists are here to help you with sizing and to choose styles. We'll process your order and ship you the goods SAME DAY, FOR FREE. No lugging around shopping bags! Our NYC Fit Shop is located at 933 Broadway (b/t 21st and 22nd Streets) and is open from 11am to 6pm every day. No appointment necessary.
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We are open every day from 11am to 6pm.
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Tailored clothing and outerwear should go to the dry cleaners. Often tailored clothing just needs a pressing, rather than a cleaning. Don’t over-clean tailored clothing.
For our more casual items, machine wash in cold water and hang to dry (or dry clean) for near zero shrinkage. Cold wash and a warm dryer for minimal shrinkage. Machine wash warm and tumble dry med/high in order to shrink to liking.
Cold water is always better for maintaining colors. Hot washes are bad for clothes and usually not necessary to properly clean clothes.
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While most all of our products are pre-washed at least once for softness and to reduce shrinkage, it is hard to eliminate shrinkage altogether. We recommend washing them in cold water and either hanging to dry or drying on low heat, to avoid excessive shrinkage.
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We pride ourselves on offering an off-the-rack fit better than anyone else, but if we can't do so with quality, it's not going to matter. So we design our products locally and source them globally, seeking manufacturers who don't run sweatshops. We focus on working with partners who deliver quality work at reasonable rates.