This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Cart

Frequently Asked Questions

Posted by Nikola Jovanovic on
What is Peter Manning NYC?

Peter Manning NYC is an online apparel company based in the Flatiron District of Manhattan in New York City, which designs and develops clothing for the 'not-so-tall' guy.  We offer fresh looks in more modest sizes, focusing on pants with shorter inseams, shirts with proper sleeve and body length, and jackets that don't wear like a tent!  

Why is fit important?

Fit is everything, and too many guys have been walking around in over-sized, baggy clothes for too long.  Wearing a proper-fitting garment is one of the best things a guy can do for himself.  Proper-fitting clothes make you look great; and when you look great, you feel great.  It is really that simple.

Why not just take my clothes to the tailor?

Let’s face it, going to the tailor is a pain.  Sure, to sculpt a suit to perfection can be fun, but when you have to take your shirts, pants, jackets, sweaters, etc all to the tailor, in order to achieve a basic fit, it's a drag (not to mention expensive!).  Also, a tailor can shorten hems but he can’t address all issues, such as proportion, and details like pocket and collar size, that make a big difference.  Usually when we try to fix something at the tailor, it just ends up being out of proportion, as we have learned from bitter experience. In the end, many of us skip the tailor and live with clothes that don’t fit, and that’s even worse.

What is the “Tailor Tax”?

The Tailor Tax is a term we coined, which represents the amount us shorter guys have to pay to fix our clothes.  We pay lots more than the other guys!

How should proper-fitting clothes fit?

Proper-fitting clothes should fit as close to the body as is comfortable.  Things should fit well but you should have freedom of movement.  Arms of shirts and jacket should be slimmer and not too long, pants should have a medium rise and a slimmer leg.  Details like button stance (the distance from the collar button to the next button) should be properly proportioned.  Pockets should not be too big, lapels not too wide, and collars should be smaller.  Everything should be in proper scale.  And scale and proportion are what we think about all day long at PMNYC.

How is “not-so-tall” defined?

The average height in the US is 5'9", so we define "not-so-tall" or shorter guys as 5’10” and under.  This represents about 30% of the male population.  But there are also taller guys with shorter legs, who love our shorter inseams!

How does the Size System work?

In order to truly address our customer, we had to move away from traditional sizing (S, M, L etc) because it would be confusing for our guys.  Those sizes mean something in menswear (and every brand is different), so we had to create a sizing system that was proprietary and designed for our target market.  We based our sizing (1, 2, 3, 4, 2X, 4X and 4XL) on height, weight and body type.  So if you enter your height and weight into our size calculator, you'll come up with the size that is right for you.  Nine times out of ten we get it right; but everyone’s body is different, so sometimes we have to try again.  We added sizes 2X, 4X and 4XL to our original 1 through 4, in order to address guys who are bigger on top. 

Is shipping free?

Yes, shipping on domestic orders is always free. It usually takes 1-5 business days for delivery once the order has been shipped. 

Is same-day delivery available in New York City?

Yes! Orders placed with same-day shipping method before 1 p. m. will be delivered by 6 p. m. Orders placed after 1 p. m. or on weekends, will be delivered next business day. We are covering most of Manhattan and Downtown Brooklyn, rates starting at $15. Monday through Friday only.

Do you ship internationally?

We do, and have many happy customers across the globe. We unfortunately cannot offer free shipping on international orders at this time, but are always working to secure the best rates for our customers. 

We offer several shipping options for international orders. Most of our customers use UPS DUTY and TAX INCLUDED - that means no more surprise charges at delivery! The order total presented will be the exact amount that you will be billed by UPS. There will never be any additional costs billed upon delivery. Rates and transit time are displayed on checkout.

*Please note that you have to checkout with shipping option that has DUTY and TAX INCLUDED to take advantage of this service.

Are returns and exchanges free?

Yes, domestic returns and exchanges are both free and easy!  They can be processed right here on our website, where you can also print a free shipping label.  See the Return/Exchange link at the bottom of the page.  It's as easy as 1-2-3. 

Please note we are unfortunately unable to provide free shipping labels for addresses outside the U.S., so international customers are responsible for their own return shipping. 

What is your return policy?

You can return and exchange items within 30 days of original purchase at no cost! We gladly accept returns of unworn, unwashed, undamaged item(s) for a full refund or exchange. Items marked as ‘Final Sale’ are deeply discounted and therefore non-returnable.

How do I process a return?

Go to the Return/Exchange link at the bottom of the page, and it will take you to our returns portal.  There you can enter your order number and begin the return process. 

How do I contact the company?

You can email us anytime at support@petermanningnyc.com or call us at 1-800-564-1227.  If we can't answer, we'll get back to you within 24 hours, and typically much sooner.  Peter often answers the phone himself, as he loves talking to customers.  Otherwise, there is always another fit specialist available to help you.

Can I track my order?

Yes, when your order ships you'll receive an email with a tracking #.  Just click on that to find out where your package is on its journey.

When will new stock be available?

We are trying to offer as much as possible for our guys, which makes it challenging to keep everything in stock all the time.  We're doing our best, but apologize for any stock-outs.  For most products, you can choose to be notified when your size or style is back in stock - just click the 'Email me when available' link on the product page and enter your email address.  Also, if you're on our newsletter list, you will be notified of all arrivals, both new and existing products.  Finally, you can always feel free to call or email and ask us!  

How do I receive the first time customer promo code?

Just enter your email address on our website or in the pop-up, and you'll receive an email confirming the address and providing you with a promo code for 15% off your first order.

Is someone available to help me choose a size or style?

Our fit specialists are here to help!  By phone, we are available between 11am and 6pm ET Monday through Friday.  By email, we are usually available around the clock.  Well, we do sleep, but we will certainly get back to you within 24 hours, and typically much sooner.

Can I place my order over the phone?

Of course. Just call 1-800-564-1227 between noon and 6pm ET Monday through Friday.

What is a Fit Shop?

A Fit Shop is a place where all of our products are available for you to try and to buy. Fit specialists are here to help you with sizing and to choose styles. We'll process your order and ship you the goods SAME DAY, FOR FREE.  No lugging around shopping bags!  Our NYC Fit Shop is located at 933 Broadway (b/t 21st and 22nd Streets) and is open from 11am to 6pm Monday through Saturday.

What are your Fit Shop hours?

Our NYC Fit Shop hours are Monday through Sunday from 11am to 6pm.

What is the best way to care for my items?

Tailored clothing and outerwear should go to the dry cleaners.  Often tailored clothing just needs a pressing, rather than a cleaning.  Don’t over-clean tailored clothing.

For our more casual items, machine wash in cold water and hang to dry (or dry clean) for near zero shrinkage.  Cold wash and a warm dryer for minimal shrinkage. Machine wash warm and tumble dry med/high in order to shrink to liking.

Cold water is always better for maintaining colors.  Hot washes are bad for clothes and usually not necessary to properly clean clothes.

Will my clothes shrink?

While most all of our products are pre-washed at least once for softness and to reduce shrinkage, it is hard to eliminate shrinkage altogether.  We recommend washing them in cold water and either hanging to dry or drying on low heat, to avoid excessive shrinkage. So, machine wash in cold water and hang to dry (or dry clean) for near zero shrinkage.  Cold wash and a warm dryer for minimal shrinkage. Machine wash warm and tumble dry med/high in order to shrink to liking.

Where are your clothes made?

We pride ourselves on offering an off-the-rack fit better than anyone else, but if we can't do so with quality, it's not going to matter.  So we design our products locally and source them globally, seeking manufacturers who don't run sweatshops.  We focus on working with partners who deliver quality work at reasonable rates.

 

Next Post →